Refund policy
How your return works depends on where you bought your item: through our online store at twowolvesaus.com.au, or in person at a Two Wolves Honesty Pop Up Store. Please find the section that applies to your purchase below.
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Returns Policy For Online Purchases |
This section applies to purchases made through twowolvesaus.com.au.
Change Of Mind & Wrong Size
If something isn't right, whether you've changed your mind or ordered the wrong size, you can return your item within 14 days of delivery for an exchange, a refund, or a store credit.
If the size or item you'd like to exchange for is out of stock by the time we process your return, we'll issue you a refund or store credit instead.
Conditions Of Return
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All Items, Full Price Or Sale
Our returns policy applies the same way whether your item was purchased at full price or on sale. Eligible items can be returned for an exchange, a refund to your original payment method, or a store credit, your choice. If your original payment was made using a gift voucher or store credit, a new store credit will be issued.
Return Shipping Costs
Two Wolves Australia is not responsible for the cost of return shipping for exchange, change of mind, or wrong size returns. If your item is faulty, or we've sent you the wrong item, we cover this cost in full (see below).
Faulty Or Incorrect Items
All of our products come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or a refund for a major failure, and to have goods repaired, replaced, or credited if they fail to be of acceptable quality.
If your item arrives faulty or you've received the wrong item, please email admin@twowolvesaus.com.au as soon as possible, including a photo and a short description of the issue. Our customer care team will assess this and arrange either a replacement or a store credit, and we will send you a prepaid shipping label to return the item.
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Please do not send a faulty or incorrect item back to us before getting in touch with our customer care team via email. Items returned without first contacting us may be delayed while we confirm the details. |
How To Make A Return
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Check you meet the conditions Make sure your item meets the conditions of return listed above: unworn, unwashed, tags attached, and within 14 days of delivery. |
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Email our customer care team Send your order number, the product name, and whether you'd like an exchange, a refund, or a store credit, along with your reason for return, to admin@twowolvesaus.com.au. |
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Receive your return confirmation Once your request is approved, we'll email you the return details, including where to send your item. We recommend using tracked shipping, as we're not responsible for items lost or damaged in transit back to us. |
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Get your exchange, refund, or credit Once we receive and inspect your return, we'll process your exchange, refund, or store credit and let you know by email. Please allow 5 to 7 business days for this to be completed. |
Please Choose Carefully
Please inspect your item as soon as it arrives and get in touch within the timeframes above if there's an issue. Once an order is placed and ready to be shipped, we're unable to modify or cancel it, so please choose your size and item carefully before checking out.
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Returns Policy For Honesty Pop Up Store |
Due to the nature of this event, items purchased through the Two Wolves Honesty Pop Up Store cannot be refunded or exchanged for change of mind. This includes incorrect size selection, so please check our size guide carefully before purchasing.
This policy does not affect your rights under the Australian Consumer Law. If an item is faulty, not as described, or not fit for purpose, we will repair, replace, or refund it in line with your legal rights.
To Request A Remedy Under The Australian Consumer Law
Contact us at admin@twowolvesaus.com.au with your receipt or order number, a description of the issue, and a photo if the item is faulty. We'll respond within 1 business day.