Privacy policy

Two Wolves Australia (“we”, “us”, “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

This policy applies to Two Wolves Australia Pty Ltd, ABN 95 699 523 585, of PO Box 7024, Sippy Downs QLD 4556, trading as Two Wolves Australia through the website twowolvesaus.com.au.

We have prepared this policy with reference to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

What Information We Collect

When you make a purchase, browse our store, or sign up to our mailing list, we may collect:

  • Your name, email address, delivery address, and phone number
  • Order and payment details, needed to process your purchase
  • Your device and browser information, and your IP address, collected automatically when you visit our site
  • Any information you give us directly, such as through a contact form or customer service enquiry

We do not collect sensitive information, such as health information, unless you choose to share it with us directly, for example through a customer enquiry.

Why We Collect It

We use your information to:

  • Process and deliver your order
  • Respond to enquiries and provide customer service
  • Send you marketing emails, but only if you have opted in, and you can opt out at any time
  • Improve our website and understand how customers use our store
  • Meet our legal obligations, including tax and consumer law requirements

How We Get Your Consent

When you provide personal information to complete a purchase, we take this as your consent for us to use that information for that specific purpose. If we want to use your information for something else, such as marketing, we will ask for your clear consent first, or give you a clear opportunity to opt out.

You can withdraw your consent at any time by contacting us at admin@twowolvesaus.com.au.

Cookies

Our store uses cookies to support core store functions such as your shopping cart, checkout, and understanding how visitors use our site. These are managed through our ecommerce platform, Shopify. You can choose to disable cookies through your browser settings, though some parts of the site may not work properly if you do.

Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Shopify, our ecommerce platform provider, which securely stores and processes your order and account data
  • Payment processors, to securely handle your payment. Card details are encrypted and are not stored by us directly
  • Delivery partners, to get your order to you
  • Third parties where we are required to do so by law, or to protect our legal rights

Some of these providers may store or process data outside Australia. Where this happens, we take reasonable steps to ensure your information continues to be handled in line with this policy.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Payment information is encrypted using industry standard security. No method of storage or transmission over the internet is completely secure, but we follow current industry practices to keep your information safe.

What Happens If There Is a Data Breach

If we become aware of a data breach that is likely to result in serious harm to you, we will take steps in line with our obligations under the Notifiable Data Breaches scheme, including notifying you and the Office of the Australian Information Commissioner where required.

Accessing or Correcting Your Information

You can ask us at any time to access, correct, or delete the personal information we hold about you. To do this, contact us at admin@twowolvesaus.com.au.

If you are not satisfied with how we have handled your personal information, you can lodge a complaint with us directly, or contact the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au Phone: 1300 363 992

Children’s Privacy

Our website is not directed at children, and we do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the update date below will reflect the most recent version.

Last updated: 05 September 2026

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at:

Two Wolves Australia Pty Ltd 

PO Box 7024, Sippy Downs QLD 4556 

admin@twowolvesaus.com.au